Terms of Service

These terms govern your use of WebSignalytics, operated by WebSignalytics Inc. (Ottawa, Canada). By signing up for or using the service, you agree to these terms. We've written them plainly because we think that's how agreements should work.

The service

WebSignalytics connects to your Google Analytics account (with your permission), monitors your website's performance each week, and delivers a plain-language report to your inbox every Monday. It also monitors AI search engine visibility for your site and brand. The service is provided as described at websignalytics.com.

Your account

• You must provide accurate information when creating your account.
• You are responsible for keeping your account credentials secure.
• Each subscription covers one website. Additional sites require additional subscriptions.
• You must be the authorised administrator of any Google Analytics property you connect to WebSignalytics.

Free trial

Your 14-day free trial begins when you connect your Google Analytics account, not when you sign up. No credit card is required during the trial. If you do not subscribe before the trial ends, your reports will pause and no charge will be made. Your account and data are retained and accessible if you decide to subscribe later.

Subscriptions and billing

• Subscriptions are billed monthly, annually, or for three years upfront, depending on your chosen plan.
• Your subscription price is locked at the tier active at the time you subscribe — not at the time you start your free trial. Tier availability may change during your trial period, and no slot is reserved until payment is completed.
• Billing is processed by Paddle, who acts as the Merchant of Record. Your payment details are handled by Paddle, not by WebSignalytics.
• Subscriptions renew automatically unless cancelled before the renewal date.
• You will receive a reminder email 3 days before any annual or 3-year renewal.

Cancellation and refunds

• You may cancel your subscription at any time from Account Settings with one click. No phone call or email is required.
• Upon cancellation, your access continues until the end of your current billing period. No further charges will be made.
• Monthly subscriptions are non-refundable. Access runs to the end of the current month.
• Annual and 3-year subscriptions are eligible for a pro-rated refund of unused time, calculated as: total paid × (days remaining ÷ total days in plan). Refunds are processed to your original payment method within 5 business days.
• If you cancel and reactivate within 12 months, your original locked price is restored automatically.
• If you reactivate after 12 months, the current subscription tier price applies.

Pioneer tier

The first 50 subscribers are offered a Pioneer tier price of $19/month (or equivalent annual/3-year rate). This price is permanently locked for Pioneer subscribers for as long as they maintain an active subscription. Starting a free trial does not reserve a Pioneer slot — pricing is locked at the tier active when you complete your first payment. A Pioneer subscriber who cancels retains their Pioneer tier price for 12 months. After 12 months without reactivation, the subscriber's price reverts to the current active tier upon reactivation.

Acceptable use

You agree not to:

• Use WebSignalytics to monitor websites you do not own or are not authorised to analyse.
• Attempt to circumvent, reverse engineer, or exploit the service or its underlying systems.
• Share your account credentials with others outside your organisation.
• Use the service in any way that violates applicable law.

Google Analytics access

By connecting your Google Analytics account, you authorise WebSignalytics to access your GA4 data in read-only mode. We will not modify, delete, or share your GA4 data. You may revoke this access at any time from your Google Account settings. Revoking access will prevent report generation until access is restored.

Report accuracy

WebSignalytics reports are generated from your Google Analytics data combined with AI-generated interpretation. While we aim for accuracy, reports are advisory in nature. The recommendations and narratives are generated by AI and should be reviewed in the context of your knowledge of your own business. WebSignalytics does not guarantee specific outcomes from following any recommendation.

Any interpretation, narrative, or recommendation contained in a report represents one reasonable interpretation of your data among several possible interpretations — it is not the only, definitive, or authoritative reading of your analytics, and reasonable analysts may interpret the same data differently. Reports do not constitute professional, financial, legal, or business advice. You are solely responsible for any decisions you make or actions you take based on a report, and for the outcomes of those decisions. To the maximum extent permitted by law, WebSignalytics Inc. accepts no liability for any loss, damage, or injury — to you, your business, or any third party — arising from reliance on any interpretation, narrative, or recommendation we provide.

AI search visibility results are based on weekly probe queries sent to Perplexity and OpenAI. Results reflect what those services returned at the time of querying and may not represent all possible AI search responses across all contexts.

Reports depend on data and services provided by third parties — including Google Analytics, OpenAI, Perplexity, and Paddle. WebSignalytics is not responsible for the accuracy, completeness, or availability of data or services provided by these or other third parties, for any changes they make to their services or data, or for the underlying accuracy of the Google Analytics data from which reports are generated.

Service availability

We aim to deliver reports every Monday morning. Occasionally, reports may be delayed due to API availability issues with Google Analytics, our AI providers, or our own infrastructure. In the event of a failed report run, we will notify you by email. We do not offer credits or refunds for individual missed reports due to technical issues beyond our control.

Data and privacy

Our collection and use of your data is governed by our Privacy Policy, which forms part of these terms.

Intellectual property

WebSignalytics and its underlying software, design, and content are owned by WebSignalytics Inc. Your analytics data remains yours. The report content generated from your data is yours to use as you see fit.

No warranties

Except as expressly stated in these terms, the service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that any report, interpretation, recommendation, or result will be accurate, complete, current, or reliable.

Limitation of liability

To the maximum extent permitted by law, WebSignalytics Inc. and its officers, directors, and employees will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of (or inability to use) the service — regardless of the theory of liability, whether in contract, tort (including negligence), or otherwise, and even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any and all claims relating to the service is limited to the amount you paid for the service in the 3 months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless WebSignalytics Inc. and its officers, directors, and employees from and against any claims, demands, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of or related to your use of the service, the data you connect or provide, any decision or action you take based on a report, or your violation of these terms or any applicable law.

Termination

We reserve the right to suspend or terminate accounts that violate these terms. In cases of suspected fraud or abuse, we may terminate immediately. In other cases, we will provide 14 days notice by email before terminating an account.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Force majeure

We are not liable for any failure or delay in providing the service caused by events beyond our reasonable control, including outages or changes affecting Google, our AI providers, payment processors, or hosting infrastructure, as well as acts of nature, network failures, or government action.

Governing law

These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ottawa, Ontario.

Changes to these terms

If we make material changes to these terms, we will notify you by email at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

Entire agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and WebSignalytics Inc. regarding the service and supersede any prior agreements or understandings.

Contact

Questions about these terms? Email us at [email protected].

WebSignalytics Inc.
Ottawa, Ontario, Canada